NOTE: If you see a window that says something like this is the best driver for this device, exit the window and repeat steps 4, 5, and 6. You should see a window that says Select the device driver you want to install for this hardware.Select Let me pick from a list of device drivers on my computer.Select Browse my computer for driver software.Right-click and select Update Driver Software.(NOTE: At this point, you won’t be able to play any music files.) Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled.In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).Go to Windows Device Manager > Sound, video and game controllers section.If the issue persists, please try the below steps: ( Click here to find and install, if you haven't) HP Instant Welcome to HP Forums Community!ĭid you check with a headphone or an external set of speakers to check if that works?ĭid you update to the latest drivers from the HP website?.Business PCs, Workstations and Point of Sale Systems.
